I have forgotten my pin and can't login to NC Digital library. Help!

The PIN is a 4 digit number that you gave to us at the time of your library card registration. As an added security feature the NC Digital Library now requires users to sign in with a pin. This PIN is the same as the PASSWORD that you use to sign into the Online Catalog  to access My Account, place holds and renew your materials.

If you remember you pin (password) and want to change it, go to the Library Catalog, login to My Account, and click on Account Preferences.

If you do not know you pin (password) or have any problems, call any of the library branches and a staff member can help you reset your PIN (password) by phone. Please have your library card number ready when you call.

Did the holds limit change with the switch to Cardinal?

Forsyth County Public Library hold limit hasn't changed, but holds placed on items in other library systems are subject to their hold limits.  If you'd like to be sure that everything you want will be covered by our very generous allowance, you can select Forsyth County Public Library as you search library.


Is there a way to return an ebook downloaded as an EPUB ebook early?

In general Adobe EPUB eBooks can be returned prior the expiration date. Please be aware however, that once a title is locked in a format, meaning a format has been confirmed and downloaded, it can only be return prior the expiration date from the software (i.e. Adobe Digital Editions, Overdrive Media Console for Windows, or the App) and cannot be return via the NCDL website.


How to put an eReader on hold?

The Library has eReaders for check out! Please stop by or call your local branch to place hold on a book reader - Nook, Sony or Kindle. For the list of all library locations and phone numbers please visit this link: http://www.forsyth.cc/library/locations.aspx or email forsythlibrary@gmail.com and ask your librarian.


Any resources online to learn Italian?

Mango Languages is the database that can help you lean different languages (up to 29!). It’s the fun and effective way for travelers of all kinds to learn to speak a foreign language. To access Mango please go to Online Resource page, scroll down and click on Mango Languages. Sign in with your valid library card, and sign up for Mango Languages with your email and the password of your choice.  


My library card is blocked! What to do?

We update library cards every year to keep the information current.

If you'd like to update your library card to make it valid - please fill out renewal form on the website or follow this link http://www.forsyth.cc/library/update_card.aspx. We'll be glad to update your library card via email. 

You can also stop by or call 703-2990 (or your local branch) to update your card.


What is my current NCLIVE password?

Your valid Forsyth County Public Library card number (no spaces between digits) is your NC password. Email me if you have any questions.


Overdue hotline !!

Have an overdue item on your library account? Please email me your library card number and the book title - I'll be glad to renew them for you. Keep in mind - you can renew your items online before the date due. Can't keep up with due dates? Use Library Elf!


What is my PIN?

Your PIN helps to access your library account online. With PIN you can place holds on books, delete your holds, and renew your materials online. Please click here to receive your PIN. You also can call circulation desk 336-703-3030 at Central library or your local branch to obtain your PIN.


How to access My Account online?

You can access your account online to see what you have checked out and to renew your materials. Go to the library homepage www.forsythlibrary.org, then click on Search Catalog, then click on Revew and Renew My Materials (top right). You can sign in using your library card number (no spaces) and your PIN number. Hope it helps!


Is it possible to "borrow" e-books from the library to read on a Kindle?

Kindle is a book reader device. It allows you to read your books via a 6″ display screen on the device. You can download book through a wireless connection.

Unfortunately, North Carolina Digital Library audiobooks are DRM (digital rights management)-protected. That’s a publisher’s requirement for the privilege of borrowing rights for libraries. You might find that WMA or MP3 formats are supported, but not if they include digital rights management protection.

But, things change sometimes quickly. Within the last year, iPods became compatible with only MP3 format, and now they’ve enhanced the OverDrive Media Console to make them compatible with our WMA titles as well! Hang in there. Much depends on the contracts with publishers and how they allow the book to be shared. Thanks for the message. Keep listening, and more importantly, keep enjoying!


Where do I sign up for the NextReads?

NextReads newsletter is the list of new books in your library delivered by email along with the book suggestions on 26 topics. You can immediately check whether the item is available by clicking on 'Check Your Library Catalog' link. If the book is checked out - you can place hold on the book.

To get started, click here, check-mark your favorite topics, and sign up with your email address. Newsletters will come to you monthly or quarterly. Happy reading!


Receive notifications via email

Go paperless! Let us know what your email address is, and we'll be glad to send your library card notifications via email. We'll also let you know when your library card is about to expire. You can renew your card via email without losing your library privileges even for a day!


What is NCLIVE?

NCLIVE database offers statewide access to a rich array of electronic information including online access to award winning videos, complete articles from over 16,000 newspapers, journals, magazines, and encyclopedias, and access to over 25,000 online books. You can find the link to NCLIVE here. To access NCLIVE your need current password. Email me if you need the password.


How to place holds on books, CDs and DVDs?

It's easy. Go to www.forsythlibrary.org and click on the big button Search Catalog on the right side of the screen. Type in the book title and click Search. You can limit your search to Forsyth County Public Library or expand to NC Cardinal libraries. Locate the book that you want to read. Click on the book title to see the full record. If you are happy with what you see - click on Place Hold option on the right. Type in your card number and your 4-digit PIN (ask me if you don't remember your PIN). To select your pickup location drop down the menu and chose the name of the branch that you use. Click on the button that says Submit. You will see the receipt - Hold was successfully placed. Hooray!


How to reach local unemployment office?

The new address for the local Employment Security Commission office is 450 W Hanes Mill Rd. Suite 101 (off University Parkway, across from Hanes Mill Hosiery, SciWorks). The phone number: (336) 776-6720. You can also check ESC website.


How to renew my materials online?

You can renew your materials online. It's easy. Go to the library Catalog page, click on Search Catalog and login to My Account (top line on the right), and follow instructions. You will need your valid library card number and your PIN. I can help you with your PIN if you don't remember it. Just send me an email (please include your library card number!).

However, if the item is overdue, or if someone else has placed a request for the item, or if you have reached the renewal limit you will not be able to renew online. If the item is overdue and there is no request you must bring the item to any branch library to renew.


How to get Interlibrary loan?

Don't see a book that you'd like to read in the library catalog? We can help with Interlibrary loan! Forsyth County Public library works in cooperation with other libraries nationwide in obtaining the requested material. Just send your librarian the title of the book, and let us know what branch library you prefer to use.

You have to be 18 years old and have a valid library card. Your are limited to 3 active requests at any given time. You must have library account in good standing with no overdue materials or fines. Please, allow 2-3 weeks to receive the material. Interlibrary service is free unless the lending institution imposes a fee.

We can NOT request reference and audiovisual materials, and high-demand new books (less than one year old).


How to request an obituary?

We can help with the obituary search in Winston-Salem Journal. We have Winston-Salem Journal on microfilm since 1898. Please, send us the name and the date, or as much information as you know. We'll reply to you with the electronic file - a scan of the obituary attached to the email at no charge. If we have to mail a hard copy, the charge is $ .15 per copy, plus $1.00 for shipping and handling.


I don't see a book in the catalog - what to do?

You have a couple of options.

First of all please go to the Advanced search Online Catalog page (http://forsyth.nccardinal.org/eg/opac/advanced) and check if the book is available at the library (don't forget to expand Search Library option all the way up to NC Cardinal). Recently we expanded the Catalog to 4.2 million items available for holds that can be delivered for free to your branch.

If you can't find a book in the online library Catalog, or if the book is published recently and has age protection for placing hold, please submit your request by emailing to Ask Your Librarian. Don't forget to provide your library card number and the name of the branch library that you'd like to use for checkout. If the book has good reviews we'll buy it for the library collection and place a hold for you.

If the book was published more that a year ago, please let me know (click here) the title and the author's name, and I will submit the Interlibrary Loan request on your behalf. Don't forget to provide your library card number and the name of the branch library that you'd like to use for checkout.

Both options are free for you as a library user. You might also like to check downloadable audio service and see if the book is available to download.